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Return&Refund Policy

At Gafuhome, we strive to ensure your complete satisfaction with our products and services. We offer a comprehensive return and refund policy to provide you with peace of mind.


100% Satisfaction Guarantee:

If you're not completely satisfied with the style, color, or quality of your product, we're here to make it right. Simply reach out to us within 30 calendar days of receiving your window covering, and we'll guide you through the return process. We'll provide a replacement of equal value at no extra cost. If a replacement doesn't resolve the issue, we'll gladly issue a refund.


To qualify for this policy, please note the following:

1. You must have received your product.

2. The unwanted product must be returned before we issue a replacement or refund.

3. Please contact us before returning your window covering. We may request photos of the received product that doesn't meet your window covering needs to better assist in getting the correct reorder.


FitGuard Guarantee:

Mistakes Happen. We've Got You Covered. With FitGuard, our exclusive service, we ensure your complete peace of mind when measuring for most of the products we offer. If you made a mistake while measuring your product, we'll provide a free remake.* You won't even have to pay for the return shipping of your old product!


Please note the following details regarding our return and refund policy:

We usually start processing customized orders within 24 hours after your payment. Therefore, if you decide to cancel your order within 24 hours of placing it, we can offer a full refund. However, after 24 hours, we can only refund 70% of the amount paid as we need to cover the costs of fabrics and tailoring fees, which amount to 30% of the total amount paid.


We're unable to change any delivery services after dispatch. If you need to make any changes, please contact us as soon as possible. Once you receive the item, you can initiate a return if necessary.


Please note that this return and refund policy applies to orders placed directly through our website. For any other inquiries or special situations, please contact our customer support team at support@gafuhome.com, and we'll be happy to assist you.


*Limitations may apply. Please refer to the FitGuard Guarantee section for more details.


Feel free to modify the information to suit your specific policies and procedures.

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